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All the questions raised by the Danish journalist in the programme have since been addressed by the company.be2 made several changes to its service in Denmark in response to the programme.In its Terms and Conditions it says “the Client terminates in writing fourteen days before expiry of the access period or, if another termination period was communicated when buying the access period”.If not cancelled on time, your membership will automatically be renewed. Be2 further states that “termination must be requested using the respective link in “Settings” in “Premium Membership”, if available, or by facsimile”, but there are many user complaints that the link doesn’t always work and this isn’t common practice anymore.
Be2 was founded in Germany and expanded to the UK in 2007.
We really hope be2 will facilitate its cancellation process in the near future!
We’ve been told that cancelling via fax is the best and most secure way, if you inlcude the following information: full name, address, email-address, username, date of purchase of Premium Membership, total sum of payments, reason for cancellation.
So, if Cathy looks pleasing to you, get in touch with her; if not, don’t bother.
Another peculiar be2 marketing strategy concerns membership cancellation.
It offers its members a huge user database and a very well structured and easy to use website with lots of special features.